Refund policy

Refund Policy

At Norvelao, we want you to shop with confidence.

Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return. These exceptions, if any, will be stated on the product page.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@norvelao.com with your order number and clear photos of the issue. We will review the case and offer a replacement or refund if appropriate.

Refunds
Once your return or claim is approved, refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be cancelled.

Return Shipping
If the return is due to our error, such as a damaged or incorrect item, we will work with you on an appropriate solution. If the return is for other reasons, return shipping responsibility may depend on the situation and will be confirmed during support communication.

Contact
For any refund or return request, please contact support@norvelao.com.